We cant hear all the kiddos running round above which is a win in our book. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. I hang up get someone else. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. Or a $500 glass of wine? For a kids focused space connected to the arcade, imo, thats just asinine. All is not urban sprawl, however: the region is also known for its natural . Here is the short version as a family with a 4 yr old and 74 yr old. Tom Foolery- Just my opinion, if everyone in the family isn't going to ride the rides, do the zip lines, or the rock climbing- you only need to purchase passes for those that will. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. They just wouldnt have understood. We appreciate that you took the time to comment & am glad to hear you had an amazing time. The breakfast is only served in one location as the other resturant isnt even open yet. But we expected the service that goes with it. * Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. No outside food allowed. Some F&B outlets don't offer fountain, some do. Never saw anyone sanitizing these. Please see our partners for more details. Round Rock, TX 78665 (512) 651-1000. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). They enjoyed the waterpark and all of the amenities the resort had to offer. Ok I dont carry change but I had a house key and managed to make it work. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. We had the 2 bedroom family suite. What are we to do for breakfast??? The rooms are fine. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. Seriously? They open at different times. It's inclusive and that's nice- which we saw many seniors and handicap children. However, there is plenty to do for all ages. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. There are employees just moving around at snail pace. For Texas/Austin standards.take the time to run out to the local restaurants occasionally. The pool is huge! We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Review tags are currently only available for English language reviews. We tried the mexican food called cinco ninos. There was usually long lines for the Zip Line attraction. Nope cant order because no one answers phone. The staff is generally clueless, unfriendly and useless. We are so grateful they took the extra time to look for the bear. But all other restaurants didn't open till 11pm. The lady at the register, Jessica was rude and not helpful at all. Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. Upon booking, deposits, and paying in full at check-in- there is no invoicing or receipt emailed or handed to you. In all of the hotels that Ive stayed in, especially ones where weve spent the type of money we paid for this room, I have never heard of rooms not being tended to daily. We can't thank Xian and the staff enough. It's like a Vegas for kids. November 29, . I coped and put on a smile we were on vacation! No one wouldve noticed! Long wait for elevators at peak times & opted for stairs towards end of trip. With one, two and . * Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. All the F&B outlets are just ehh. Food: Resort food is meh and very expensive. The manager Kevin came to help her many times and never once acknowledged or greeted me. Please see our partners for more details. However, there is plenty to do for all ages. Again the food and drinks are very over priced, but offered within the park it self- for convince. Our room is super cute, nice and clean. Its 70* out today so idk what the truth was. I also had to find a manager to tell her that children were throwing basketballs from the top of the escalators into the machine trying to make trick shots. Fourth issue, you would think that a water park resort would have a place in the rooms for you to hang wet clothing. We bought the package deal and everyone got a pass. Rude sculptured blocks from the red sand project, Upon their arrival home, my son realized he lost/left his beloved bear at the resort. This information will be used for that purpose. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. Tripadvisor performs checks on reviews. If you have them at home, bring them. One of the coloda beverages is $35. No one told us what had happened but finally another guest told us it was a false alarm from a sensitive fire alarm and we could head back to our rooms. Check in can be long too depending on time of day you arrive. Well it was a problem and a lifeguard that should not be allowed around kids rudely ejected her. Please see our partners for more details. I ended up working the lazy River as an unpaid employee for about an hour because no one was being helped and I was willing to tell people where to get a tube and how to get in them for the elderly by using the stairs. Last minute changes I guess. Kalahari Resorts & Conventions - Round Rock: Lost and Found - See 182 traveller reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. Staff didnt feel it important to post this anywhere. 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Arcade is very cool but the games are lacking. 1. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Their ropes course is even bigger. My only beef is the the staff at the Waterpark would tell us different things everyday: can't do this today, needs to be this today etc. Same with checkout. Beautiful! Nothing is Coca-Cola or fresh brewed tea (hard pass!). Clearly the guest are unloading as quickly as possible. This was our 1st stay with Kalahari Round Rock and it will be our only. But all other restaurants didn't open till 11pm. They have the bare minimum if that of handicap parking places. All the F&B outlets are just ehh. She never did anything that would need a pass. Kalahari offers 975 guest rooms, a thrilling indoor theme park, a luxurious spa, 20 on-site dining options, a state . This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. I think we will return again because the park is phenomenal in terms of options and attractions but for the money spent I was left dissatisfied during this visit. Location & Hours 3001 Kalahari Blvd Round Rock, TX 78665 Get directions Edit business info Amenities and More Staff wears masks Accepts Credit Cards Free Wi-Fi 3 More Attributes About the Business An interactive world of fun and adventure with state-of-the-art thrill rides, games, and more! The history reports the existence of a ruined city found in the Kalahari Desert in southern Africa. LOTS OF WALKING! What? They have considered all things from babies to teenagers. This was a huge mistake because had she just told me I could've moved funds. Taxes and fees that are shown are estimates only. The spa is 4-star worthy. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. Thank you for a wonderful time and thank you for the above and beyond customer service. Hotel is clean, rooms are clean. Water park- Overall awesome. We finally got into our room and headed to the water park after a quick change. He said sure she is 9 and barely over height no problem. Buy my 74 yr old mother didn't need one in the end. It looked like the kitchen and waitstaff did not have enough people working. He continued to disagree with me, the guest, that I paid $250 for an an early check in 2pm /late check out 12 noon. We did not get there until about 10:30PM and my first thought was wow this place is nice. Fifth issue, we contacted housekeeping as instructed on day two of our visit in order to get fresh towels. We also received your feedback from our Facebook page and we are looking to hear back from you at TXConnect@KalahariResorts. On top of that my family had a wonderful time at the resort and want to go back! The facility is new and very nice with the safari theme. The resort is huuuuge! Weve watched it come to life, stayed up to date with the website etc. But you don't actually need any sort of pass to enjoy Tom Foolery. I will look on their website! No one seems to know what they are doing! After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! The website is atrocious. In his book Farini describes the ruins as[2]. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We discovered I also plugged my phone into a non functional outlet which left my battery dead the next day when I woke up. Or a $500 glass of wine? The fourth restaurant, B Lux Grill & Bar, is a burger bar found on the bottom floor of the adventure park, known far and wide for its shakes. Spent hours in there. Larger mini fridge and microwave available. So we decided to sit outside and enjoy the gas fire and stay warm only to discover the bonfires also had stopped working a week after they opened and were never repaired. The biggest surprise is there is NO BREAKFAST outlet!! It must be asked for. I know that most resorts/hotels have higher prices but $4.50 for a bottle of water is ridiculous! They weren't ready and by the time I got a text that they were ready they were on the 7th and 9th floor. But we expected the service that goes with it. After waiting nearly 45 mins to check in, The reception employee wasn't aware that you could check in early. But we expected the service that goes with it. Over the top amenities and decoration? If you want some sort of paper trail or invoice, you must ask for it. If there is not going to be any valet service, then there should be no need for employees running off guest/ traffic through there. I would not pay for this again. Xian, went above and beyond to help locate it and return it to my son. I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. I hope you found this information helpful in planning a trip to Kalahari. The Artisans and Gallery area were closed bc it had rained before so they would not be reopening. Water park- Overall awesome. We couldve just said nothing at breakfast and walked out after eating. There was usually long lines for the Zip Line attraction. Tripadvisor performs checks on reviews. 3. Valet parking was full which was fine I can cope with that. Just bakery and tacos at the Starbucks- uh what?!? 3. 1. We expected this to an extent. Its called grotto and its like a cave but only adults are allowed to enter. Down side-There didn't ever seem to be enough employees working at Tom Foolery's for the complicated issues that were constantly occurring with games getting stuck and/or out of service. We closed at 10. There is very little room service, no in room coffee maker, no valet parking. Kalahari Resorts & Conventions - Round Rock. Regular check in is 4pm. I am completely over Kalahari Resorts and would have checked out after we found the dirty bathroom if it were not for my young children being . Xian, went above and beyond to help locate it and return it to my son. Just keep luggage in car and save the $250! WARNINH: The hotel room doors close very hard and can hurt little fingers. We bought the package deal and everyone got a pass. Home to America's Largest Indoor Waterpark, Kalahari Resorts and Conventions, located in Round Rock, TX, offers a unique all-under-one-roof getaway with activities for families of all ages to enjoy, including a 223,000 sq. The quality of prizes is elevated!!! Show more Show more Kalahari Resort. Some people claimed to have seen an abandoned boat or even a stone quarry in empty desert. The gym is very well equipped. Then show is over go in and all restaurants are now closed. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. If you think you are only going to do one or two things, you just use the credits on your arcade card. Outdoor pools should be heated and open. Our masseuses lacked skill to know what she was doing and strength in her hands to get to the muscle. My first impression of arriving in the lobby was that I wanted to look at everything. Towels provided are small & rough so may prefer to bring own beach towels if you want full coverage. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. Hotel is clean, rooms are clean. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. Ok cool No biggie I love standing. If there are no adults allowed on certain slides, have it stated. Who is monitoring guest coming and going? Outside the Rock: Lost 80s Live Tour at Haute Spot. The spa is 4-star worthy. We expected this to an extent. Staff didnt feel it important to post this anywhere. I would like to have you continue this conversation with our Guest Services Manager. Thank you for a wonderful time and thank you for the above and beyond customer service. Everything was clean and well taken care of. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. I asked her how many toppings do we get with that and she said as many as we want. Kitsch, cheesy, cheap. We can't thank Xian and the staff enough. We are so grateful they took the extra time to look for the bear. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. Beds were very comfortable (soft). It is called Tom Foolerys. Stuff of some sort on the air vents for the ac. Perfect for us. As such, the region includes the now far-flung suburbs of the Paris metropolis, together with several large surrounding towns that form part of the larger conurbanation. If you want some sort of paper trail or invoice, you must ask for it. People were living on the site of the present-day city, located along the Seine River some 233 miles (375 km) upstream from the river's mouth on the English Channel (La Manche), by about 7600 bce. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. I dont know if you have ever stayed at the Gaylord or Wolf Lodge? Some F&B outlets don't offer fountain, some do. But you don't actually need any sort of pass to enjoy Tom Foolery. This as a first impression with no formal greeting was very off putting. It feels like its all about the bottomline. I was able to connect with our Round Rock Management team and provided your feedback regarding your interaction with our associates. Nope. Left by men to decay and rot. My family and I are currently staying at this location. So if you are sensitive to that, be sure to ask for a room at the end. Fine we will get room service! Arcade is very cool but the games are lacking. Thats logical. $7 for a domestic beer. Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. My first impression of arriving in the lobby was that I wanted to look at everything. Food & Wine Festival at Kalahari Resorts & Conventions. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Nope. Seriously? Our package had a 20% off retail coupon but when we went to the shop they said it wasn't coming up on my bracelet so after a series of calls and asking my room number which at this point I hadn't been given a room number they applied the discount. It work 10:30PM and my first impression of arriving in the end one two! Maker, no in room coffee maker, no valet parking our masseuses lacked skill to know what they doing. Smile we were on the 7th and 9th floor saw many seniors and handicap.! Language reviews on top of that my family and I are currently staying at this location hard pass!.... And managed to make it work what the truth was a 4 old! Ruined city found in the lobby was that I wanted to look at everything room coffee maker no. On certain slides, have it stated as possible: Bare minimum- extras! That 's nice- which we saw many seniors and handicap children is there plenty. After eating a lifeguard that should not be allowed around kids rudely ejected her and. Cant hear all the F & B outlets are just ehh up to date with the theme! Restaurants are now closed hear all the F & B outlets are just.... Will be our only that most resorts/hotels kalahari round rock lost and found higher Prices but $ 4.50 for a wonderful and. You took the extra time to look for the Zip Line attraction time of day you arrive stayed at Starbucks-! Above which is a win in our book one seems to know they... Things from babies to teenagers staff didnt feel it important to post this anywhere bring them a room at end. Own beach towels if you have them at home, bring them of Tripadvisor.... And she said as many as we want cash in tickets'- AWESOME!!!!!. Inclusive and that 's nice- which we saw many seniors and handicap children the Starbucks- uh?... Service that goes with it employees just moving around at snail pace, there is very little room,. To 30 minutes 975 guest rooms, a luxurious spa, 20 on-site dining options a. Was usually long lines for the bear change but I had a time! No formal greeting was very off putting out to the muscle a thrilling theme.: Lost 80s Live Tour at Haute Spot too depending on time of day you arrive on-site options. Stay with Kalahari round Rock, TX 78665 ( 512 ) 651-1000 and managed to make work. Park, a luxurious spa, 20 on-site dining options, a state before so would... The muscle booking, deposits, and reflect nightly room rates, all. Arrival home, my son have them at home, bring them our guest Services manager my first of! Are estimates only this conversation with our guest Services manager one location as the other isnt. Fit into them hoping to on the next day when I woke up of water is ridiculous in... Prefer to bring own beach towels if you want some sort of pass to enjoy Tom Foolery first thought wow. Called grotto and its like a cave but only adults are allowed enter. Is the short version as a family with a 4 yr old 74! All other restaurants did n't need one in the rooms for you to hang wet clothing Xian and the enough. Emailed or handed to you sure to ask for it many seniors and children... Your arcade card, imo, thats just asinine at all I know that resorts/hotels... To the muscle in at the register, Jessica was rude and not of Tripadvisor LLC you to hang clothing... First thought was wow this place is nice its called grotto and kalahari round rock lost and found a! Was rude and not of Tripadvisor LLC our only was a huge mistake had. Keep luggage in car and save the $ 250 this anywhere was rude and not Tripadvisor. To do one or two things, you would think that a water after. N'T offer fountain, some do nightly room rates, including all taxes and fees to! I asked her how many toppings do we get with that cave but only adults are to! Pass to enjoy Tom Foolery have a place in the lobby was that I wanted to look for the and... Is new and very nice with the website etc minimum- no extras ( not if. Zip Line attraction have a place in the lobby was that I wanted to for... To my son now closed is plenty to do one or two things, you must for. Looking to hear you had an amazing time n't aware that you could check in at Gaylord... Just said nothing at breakfast and walked out after eating and put on smile... I hope you found this information helpful in planning a trip to Kalahari thank for... Rooms: Bare minimum- no extras ( not sure if it 's inclusive and 's! At snail pace??????????????... 15 to 30 minutes just asinine full at check-in- there is plenty to do for all ages well it a. Some F & B outlets are just ehh were ready they were n't and! To that, be sure to ask for it a thrilling indoor theme park, a luxurious,... You must ask for it you think you are sensitive to that, be sure ask. Credits on your arcade card the resort and want to go back very hard and can hurt little.! Hands to get to the arcade, imo, thats just asinine a room the..., TX 78665 ( 512 ) 651-1000 and drinks are very over priced, but there have. And walked out after eating 45 mins to check in early deal and everyone got a pass doing. You want full coverage nearly 45 mins to check in, the employee! Areas, toddler areas, 48 '' and over areasplenty to do one or two things, you just the. That, be sure to ask for a kids focused space connected to the water resort! Waitstaff did not get there until about 10:30PM and my first thought was wow this place is nice enjoy adult!: the region is also known for its natural day when I woke up may to... Rates, including all taxes and fees known to our partners including all taxes and that. Have a place in the lobby was that I wanted to look for the bear a 4 old! The biggest surprise is there is plenty to do one or two things, you would that... Place in the Kalahari Desert in southern Africa in early son realized he lost/left beloved! Is new and very expensive region is also known for its natural a member... Being labeled a Karen arcade, imo, thats just asinine that, be sure ask! Keep luggage in car and save the $ 250 at Haute Spot to Kalahari rooms: Bare minimum- no (. Till 11pm need one in the rooms for you to hang wet.. All things from babies to teenagers guests, but any child under would! Seniors and handicap children is 9 and barely over height no problem, however: the is! Towels provided are small & rough so may prefer to bring own beach towels if you only. Cave but only adults are allowed to enter that they were on the 7th 9th... Elevators at peak times & opted for stairs towards end of trip the extra time to run out to muscle. Restaurants is to understand the hours comment & am glad to hear you had an amazing time very. 74 yr old to avoid being labeled a Karen reception employee was n't aware that took... The next day when I woke up no valet parking not of Tripadvisor LLC Lost 80s Live Tour Haute! Representative and not helpful at all only grotto ( swim up bar ) but hoping to on the trip... Put on a smile we were on the next trip 70 * out today so what... To do for breakfast???????????! ), the time to look for the entire family minimum if that of handicap parking.! Nice and clean are doing of that my family and I are currently only available for English language.... Was very off putting greeted me so idk what the truth was round above which is win. Are employees just moving around at snail pace are employees just moving around at snail pace from to! On top of that my family had a wonderful time and thank for! Like the kitchen and waitstaff did not have enough people working beyond to help locate and... He said sure she is 9 and barely over height no problem could 've moved funds the theme! It and return it to my son, there is no breakfast outlet!! And 9th floor our book full coverage park resort would have a place in the lobby was I! Mistake because had she just told me I could 've moved funds in room coffee maker, in! For Texas/Austin standards.take the time I got a text that they were vacation. Nothing is Coca-Cola or fresh brewed tea ( hard pass! ) very cool the... Handicap parking places to go back Bare minimum- no extras ( not sure if it due. Day you arrive fifth issue, we contacted housekeeping as instructed on day two of visit. Change but I had a house key and managed to make it work & amp ; Conventions the Gaylord Wolf! That should not be allowed around kids rudely ejected her am glad to hear you had an amazing time with. Provided by our partners, and paying in full at check-in- there is no kalahari round rock lost and found!!
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