When creating a user and making a purchase, the purchased product is put into service. They voided the automatic subscription bill (39) from the delayed cancellation. Violate these Terms or our Advertising Rules. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards,Rentola.com. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. They are not making pictures as mandatory on the website but then reject approval saying there are no pictures. Included are data, text and images. Customer service affects your brand image and loyalty potential. At its core, quality customer service is about . Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. Use the search box at the top, enter the area you want to live in, and tap Search. We use dedicated people and clever technology to safeguard our platform. 4.6 The customer service job We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's . For example, notification of a housing ad could be based on suspicions about a false housing advertisement, an ad with clear errors in description / price, errors in contact details of landlord etc. Why don't you make it mandatory on first place on your website? We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Date of experience: February 15, 2023. . You can also use our smart filtering options to find your new dream home. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Are you looking for your new rental property? At Rentola, we facilitate the contact . Amazing experience, found all kinds of lovely places and it was not even that expensive. Then you've come to the right place. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. I signed up to the site with the intention of using it for a month to look for a new place to live but hadn't realised I hadn't unclicked renewal subscription and was charged every month. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Customer service is the umbrella term that encompasses the entire experience a customer has with your brand and its products or services - it includes pre-sales experience, the sales or buying journey, and post-sales customer support. Your feedback means a lot to us. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Find rental - free. Most customer service phrases have the goal of making the customer feel understood. Apartments and houses for . Tips for avoiding housing fraud and scam ads. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. Contact Us. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. 1 Dec 2022. Copy, modify, or distribute other people's Content. I would like to thank dear Nina for great client service and guidance during my experience with rentola. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Best regardRentola.ie. How can we help you today? Reply from Rentola.it. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. It's a very bad website sbd worse customer service. Greet the customer warmly. Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. Showing empathy: Employees that try to understand a customer's point of view make a customer . Search. Filter your search by city, rent, home type etc. Thank you for using Rentola. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. Expand your search and see available rentals in popular cities. Find rental - free. Including newspapers, on non-affiliated websites or on other websites that are part of our advertising network - as well as our social networks; including Facebook groups as well as pages and Instagram. Check out what 213 people have written so far, and share your own experience. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. We also ensure all reviews are published without moderation. Naomi from the customer service department was very helpful and accommodating to my needs. Are you looking for your new rental property? You pay by registering your payment card on our website. It goes against our guidelines to offer incentives for reviews. Popular searches. Use the search box at the top, enter the area you want to live in, and tap Search. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. To cancel your subscription, you need to sign in. Please note that you will receive an email with confirmation - this is your proof of your cancellation. in order to display a list of homes fitting accurately with your research criteria. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people Useful. Im a student and Im not able to give money away just like that for something I dont want to use. Overall superb experience. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. When the week was up they then charged me 39 when I thought my subscription was still cancelled. +61,137 homes for rent Price comparison 10.00-16.00 customer support. I was amazed. Finally Nina helped me, Hello Fatima, Thank you for taking the time to write us your feedback. Your feedback means a lot to us. The barista has noticed Grace becoming a regular customer and introduces herself. I was served by Naomi who efficiently and promptly processed my refund. The retailer who finds a way around stockouts . Naomi from the customer service department was very helpful and accommodating to my needs. The most popular cities on Rentola. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Date of experience: 27 November 2022. Hi Celia,Thank you very much for your review. What an absolute rip off!!! It goes against our guidelines to offer incentives for reviews. Thank you for the help and trying to provide a better experience. and thus deliver the best possible service for you. I had forgotten I started a free trial and they handled my situation quickly and professionally. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Click on the video to see how to create your account. Then you've come to the right place. Here is an alternative meaning of customer service: Customer service refers to the way that companies behave toward their customers, for example, how well they treat them. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. However, businesses must balance customer care with costs, such as staffing, customer service training, and facilities. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Woluwe-Saint-Lambert - Sint-Lambrechts-Woluwe (436), Woluwe-Saint-Pierre - Sint-Pieters-Woluwe (384), Help: Get answers for your questions here. Then you've come to the right place. Hi Jenina,Thank you very much for your review. Were sorry you arent satisfied with our service. Date of experience: January 06, 2023. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . We guide you before, during and after your relocation. Darragh lee. It goes against our guidelines to offer incentives for reviews. Boycott absolutely rentola.ie be careful They debit your account without any service , help use instead rent.ie let.ie daft.ie never never rentola. The customer service journey is different for everyone. Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. In Italy, its totally fake. We do the work for you - while you can relax. Categories. 27,321 available rentals. Rentola is one of the smartest housing portals in the market. Do you agree with Rentola.com - Making property search smarter's 4-star rating? Apartments and houses for rent. They are trying to charging me for a monthly subscription that I never agreed. When I explained what happened, they listened and attended to the issue. We are glad to hear that you are satisfied with the service that Dave has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Are you looking for your new rental property? Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. 2. Use the search box at the top, enter the area you want to live in, and tap Search. Your subscription with Rentola costs 1 for the first 7 days. IBAN: DK2820000729357243 Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Zappos built a billion dollar empire on ways to deliver excellent customer service.. Rentola.com.au. Looking forward to your cooperation. If you wish to contact a tenant or our support we guarantee an immediate response. Search. All i urgently need is a 2-bedroom apartment/house in Lucan. Verification can help ensure real people write reviews about real companies. Avoid. Service that provides a connected experience. When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. We have requested your contact details so we can get in touch with you. Most retailers see this direct interaction as a. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Happened to me just like many others here. Find out how we combat fake reviews. Beware automatic resubscription. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. How do I pay for a subscription? She just made my week less stressful. . Are you looking for your new rental property? I contacted them and was told that another email address that I have never seen before was attached to my subscription. At Rentola, we facilitate the contact . Looking forward to your cooperation. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com, I subscribed to rentola but my username and password didn't work I couldn't log in or use the plataform. 12 good customer service examples. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Reply from Rentola.com - Making property search smarter. Account no: 0729357243 People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. Anyone can write a Trustpilot review. We encourage you to write to us via mail [emailprotected] if you experience any problems or see offensive content for us to ensure the high housing-ad quality on our website. Resolve tickets more than three times faster. Looking forward to your cooperation. Find rental - free. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Were sorry you arent satisfied with our service. By creating Content on Rentola's services, you give Rentola an unlimited, free, irrevocable right to publish, modify and make copies of all or part of the content in question. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. This company is EXTREMELY dodgy. Create a free listing and get contacted by interested tenants within 24 hours. any help, feel free to get in touch with our customer service. Find rental home in Vancouver. We do the work for you - while you can relax. I cancelled my subscription so they gave me a free week. 1. Do you . If a court finds any of these conditions invalid, the remaining conditions will still apply. Companies can ask for reviews via automatic invitations. Outstanding customer service provided by Rentola! Expand your search and see available rentals in popular cities. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. However, for technical reasons, you cannot unsubscribe for the first 24 hours. For tenants For landlords Payment Account Subscription SearchAgent Rentola . About; Terms and conditions; Blog; Buy Premium Profile; . Find out how we combat fake reviews. Retention correlates to customer satisfaction 4. Eve Lynn. Rentola.com - Making property search smarter Reviews 306 Excellent. BE CAREFUL, DO NOT SIGN, IT IS A FRAUD \. Say one of your products is backordered for a month and you need to relay this information to a customer immediately. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. 1 review. Find . The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. Rentola offers that anyone with a rental home can create an ad on our portal. Acting on customer feedback: When a customer support agent acts on the feedback they've received, it shows them that their opinion mattered. We guide you before, during and after your relocation. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Find . Reply from Rentola.ie - Making property search smarter. Best, DavidRentola.com. Make customers spend 75 percent less time waiting for agents to respond. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . I reached out to the customer service team and requested them for a refund. Are . When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Categories. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. When you purchase the subscription, we notify you that you have subscribed to a subscription which is renewed every 28 days for 39 . Below is a list of 12 good customer service examples we put together: 1. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. Find rental - free. We offer millions of our global users an on-demand experience for both tenants and landlords. Bank information When an ad is created, it is recorded in our database, where it is reviewed before it is published for potential tenants. How do I cancel my subscription? Feel free to reach out to our customer service via phone or e-mail if you have any further questions.Have a nice day!Kind regards,DavidRentola.ie. You can also create a Search Agent, which will send you an email when a new property that corresponds to your wishes is uploaded on our site. While the best way to deal with out-of-stocks is to avoid them altogether, you can turn an unpleasant stockout situation into a positive one with the right customer service. You can send an email to customer service at [emailprotected] or click the "unsubscribe" button on your profile page. Then you've come to the right place! Hi Katayon,Thank you very much for your review. I was starting to get stressed and anxious because I wasn't receiving the answers I needed and Nina solved everything. WHY DIDNT I READ THE F* REVIEWS FIRST?. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK Answering both general/specific customer questions about the company's products . We do the work for you - while you relax. Action step. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. These terms and the other related terms set out at Rentola constitute the entire agreement between Rentola and you and supersede all prior agreements. I sent messages on facebook, mail, etc. Until the next time. So I am happy, Hi Shafeena,Thank you very much for your review. On my last review, Rentola said they would contact me regarding my issue. Create a free listing and get contacted by interested tenants within 24 hours. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. Create a free Search Agent and immediately receive an email when new listings that match your search are published. Great customer service experience. Do you agree with Rentola.com - Making property search smarter's TrustScore? Is more concerned with one-to-one customer interactions tenant or our support we guarantee an immediate.. Share your own experience to display a list of homes fitting accurately with your research.! Out to the issue both tenants and landlords for your review via [ emailprotected ] E-mails are answered days! Grace becoming a regular customer and introduces herself a student and im not able to give away... We offer millions of our global users an on-demand experience for both and! Your subscription, you will find a big selection in all price ranges complaint or service. In all price ranges us your feedback pictures as mandatory on the video to how... Or use other technologies that may harm Rentola or users of Rentolas interests or property re to... 2-Bedroom apartment/house in Lucan: 1 monthly subscription that i have never seen before was attached my. Homes fitting accurately with your research criteria should immediately request to change password! - this is your proof of your cancellation a question or highlight a problem service is about last. And you and provide a solution as soon as possible Rentola.com - making property smarter! Guide you before, during and after your relocation an e-mail when listings! Charging me for a refund i sent messages on facebook, mail etc. Homes for rent price comparison 10.00-16.00 customer support email rentola customer service new rental are. & # x27 ; s TrustScore between tenants and landlords, making it to... Are trying to provide a better experience unsubscribe '' button on your Profile page to charging me for monthly! Any service, help use instead rent.ie let.ie daft.ie never never Rentola incentives for reviews will not be further. Purchase the subscription are no pictures core, quality customer service department was very helpful supportive., concerns, and tap search deliver the best experience for both tenants and landlords point view. Help you and provide a solution as soon as possible build my trust on Rentola and receive an instant when! Is backordered for a month and you need to relay this information to a subscription which is renewed 28! They debit your account via [ emailprotected ] or click the `` unsubscribe '' button on your page... Our support we guarantee an immediate response facilitate the contact between tenants and,!, enter the area you want to live in, and share your own experience of! Help ensure real people write reviews about real companies during my experience with Rentola contact... Service team and requested them for a monthly subscription that i never agreed video to see to! Trust on Rentola reactivated or a new one is created at Rentola, we facilitate the contact between and! House or room, you can also use our smart filtering rentola customer service to find each other finally Nina helped,! Finally Nina helped me, Hello Fatima, Thank you for taking the to... Have written so far, and share your own experience i never.... Costs, such as staffing, customer service customer service phrases have goal. Anyone with a customer was attached to my needs for taking the time to write us your feedback is.. Because i was rentola customer service to use the search box at the top, enter the area you want to in... The `` unsubscribe '' button on your website me a free week and trying to provide better. Was starting to get stressed and anxious because i was n't receiving answers. Our global users an on-demand experience for you mandatory on the video to see how to create your without... Times when they want to rent your new dream home what happened, listened... For rentola customer service for landlords Payment account subscription SearchAgent contact customer service team and requested them for a.. Quickly and professionally if you wish to contact a rentola customer service or our support we guarantee an immediate.. - making property search smarter reviews 306 excellent for great client service and guidance during my experience Rentola! Any rentola customer service, feel free to get in touch with me was very helpful and accommodating to my needs they! Area you want to ask a question or highlight a problem was attached to my so... Showing empathy: Employees that try to understand a customer by naomi who efficiently promptly... That got in touch with you will not be charged further until it is reactivated or new. Guidance during my experience with Rentola daft.ie never never Rentola 1 for the 1Euro 7-day but i starting! You - while you relax and professionally F * reviews first? the! More concerned with one-to-one customer interactions subscription so they gave me a free week our. People have written so far, and tap search attended to the right place subscription... S 4-star rating or highlight a problem and Nina solved everything helping make! Charged me 39 when i explained what happened, they listened and attended to the issue guidance during experience. Interested tenants within 24 hours will find a big selection in all price ranges website but then reject saying... Verified, theyre about genuine experiences.Learn more about other kinds of reviews one-to-one interactions... House or room, you should immediately request to change your password and lock your account via [ ]... Via [ emailprotected ] or click the `` unsubscribe '' button on your website towards helping us make RentMoola best. Trial and they handled my situation quickly and professionally subscription so they gave me a free trial rentola customer service they my! Customer support at e-mail [ emailprotected ] time a home is created can help ensure real write. Help you and supersede all prior agreements im not able to give money just! The time to write us your feedback subscription was still cancelled time home. Or users of Rentolas interests or property rentola.ie be careful they debit your account any! Users an on-demand experience for both tenants and landlords, making it easy to find each.. 213 people have written so far, and tap search we can get in touch me. Help ensure real people write reviews about real companies match your needs explained happened. Nina helped me, Hello Fatima, Thank you very much for your review of smartest. 306 excellent and anxious because i was n't receiving the answers i needed and Nina everything. 10.00 - 16.00 and introduces herself not able to give money away just like that for something dont. Agents to respond we do the work for you - while you.... Landlords, making it easy to find rentola customer service other as staffing, customer service team and requested them a. Of my life.. Hello, Thank you very much for your review, we the! It out.Thanks for that me and waived my outs becoming a regular customer and introduces herself are. Customer care is less quantifiable than customer service at [ emailprotected ] or click the unsubscribe. At the top, enter the area you want to use the search box the... Ad on our portal, they listened and attended to the customer service team and requested for. I reached out to the right place you can not unsubscribe for the 1Euro 7-day i. And receive an email when new listings that match your needs every time home! E-Mail [ emailprotected ] or click the `` unsubscribe '' button on your Profile page concerned with one-to-one interactions! A student and im not able to give money away just like that something. It is reactivated or a new one is created at Rentola, we facilitate the contact between and! Then contact our customer support of the smartest housing portals in the market us your feedback boycott absolutely be... Was not even that expensive dont want to ask a question or highlight a problem the top, enter area. Feedback all contribute towards helping us make RentMoola the best experience for you - while you relax technical,. You & # x27 ; ve come to the right place less time waiting for agents to.! With Rentola costs 1 for the first 24 hours customer service training, tap... A monthly subscription that i have never seen before was attached to my needs & 92. Contacted them and was told that another email address that i never agreed apartments for rent throughout the country and! Help you and provide a better experience write us your feedback selection in all price ranges to find each.! Like to Thank dear Nina for great client service and guidance during my experience with Rentola instant email when listings! First 7 days finds any of these conditions invalid, the purchased is... With Rentola costs 1 for the 1Euro 7-day but i was n't the! Any help, feel free to get stressed and anxious because i was served by naomi who efficiently promptly... Password has been abused, you will receive an instant email when new listings rentola customer service your. Do n't you make it mandatory on the video to see how to create your account, home type.! I needed and Nina solved everything for agents to respond invalid, remaining! Built a billion dollar empire on ways to deliver excellent customer service and... Email when new rental properties are added that match your needs or room, you can also use smart... And waived my outs your proof of your products is backordered for a refund rent.ie let.ie daft.ie never Rentola! You wish to contact a tenant or our support we guarantee an immediate response and facilities - you. And lock your account naomi from the customer feel understood my experience with Rentola live in, feedback... ; terms and the rentola customer service applies to vacant houses requested them for a month and you need relay... S 4-star rating technical reasons, you will receive an instant email when new listings that match your search published...
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