Before HubSpot, she served as Chief Customer Officer at Dropbox, VP of Sales Strategy and Operations at Workday, and held several customer-facing . Were in the middle of a transformation. Ask these 3 questions first, Automated customer service: Support your customers more efficiently and effectively, A modern primer for retaining customers: Strategies from Intercom, Productboard, and FullStory, Announcing our new guide Unlocking Customer Engagement: Drive Action With In-Product Messaging, Take customer engagement to a new level with our latest releases: A reinvented Messenger, Checklists, and more, Announcing our refreshed guide The Onboarding Starter Kit, Effective customer engagement is business critical insights from Harvard Business Review Analytic Services, Customer retention strategies: 5 best practices & 6 strategies for low churn, Intercom on Product: How ChatGPT changed everything, Intercoms product principles: Creating personal products by design, Reaccelerate: Finding new engines of growth in your business, Communication, collaboration, coordination: The 3 Cs guiding successful cross-functional teams, Intercoms product principles: Shaping the solution to maximize customer value, Solving for complex onboarding: Paving a path to value for your customers, Intercoms product principles: How technical conservatism helps us scale faster and better, How our infrastructure scales alongside our customers. "This transition allows her and the team to continue with their excellence in execution, and gives Halligan space to focus on where he adds the most unique value to HubSpot.". But for us, the journey for the Flywheel started with something even more basic than having a customer journey map. brought Other recent insider transactions involving HubSpot Inc (HUBS) include GTM Lead, Webinars & Partner Marketing, Intercom, Co-founder & Chief Strategy Officer, Intercom. of 278,214 shares. Of this total $0 was received as a salary, $0 was received as a bonus, $0 was received in stock options, $0 was awarded as stock and $0 came from other types of compensation. Free and premium plans, Operations software. . Thats what brought me to HubSpot. And then, we align the right incentives, which are the key metrics we measure, and we have the right systems to be able to provide that. sale My goal is to make our customers, partners, employees, and investors proud -- proud to grow their businesses, careers, and futures with HubSpot. I emphasize both because when you just look at numbers, you dont understand whats happening with that particular customer persona. I dont get it. And I said, Okay, well, youre at McDonalds, and youre getting ready to buy your hamburger. Yamini Rangan's largest purchase order was 433 units, worth over $74.91K on January 6, 2021. Yamini Rangan is Chief Executive Officer at HubSpot. Anna Griffin: You said something earlier that I wanted to go back to and that was the Flywheel. In the last twelve months, HubSpot insiders bought shares 1 times. Prior to becoming CEO, Yamini served as the company's first-ever Chief Customer Officer. How to drive more customer retention is on everyones mind. We need to have the floodgates open and have a pretty big shift . Prioritization is a perennial challenge when building a product roadmap. Updated Aug 4, 2021, 8:33pm EDT. In the SaaS world, that initial win is just the beginning of your journey with the customer. Yamini Rangan is Chief Executive Officer at HubSpot. Anna Griffin: Yeah. Yamini Rangan: Thank you so much, Anna. Yamini Rangan is Chief Executive Officer at HubSpot. Yamini Rangan is Chief Executive Officer at HubSpot. But its the one-on-one connections she makes with customers and employees that are her favourite part of the role. sale sale Wallmine is a radically better financial terminal. Details can be seen in Yamini Rangan's Latest Holdings Summary section. Copyright 2023 Bennett, Coleman & Co. Ltd. All rights reserved. But as we devise better ways to engage with our customers, maybe its time we evolve our metaphors, too. This time I met up with Yamini Rangan, Chief Customer Officer at HubSpot, to talk about leadership, human connection . Today, more than 100,000 customers across more than 120 countries use HubSpot's powerful and easy-to-use tools and integrations to attract, engage, and delight customers. She isn't exactly new to HubSpot. In fact, she held the spot of Chief Customer Operations Officer before she . , Her customer first mentality creates a fundamental shift in the B2B space from the traditional funnel approach to a flywheel. Brian Halligan, Founder and CEO, HubSpot. I think the next chapter is even bigger than the previous one. and HubSpot provides a cloud-based marketing, sales, and customer service software platform referred to as the growth platform. They have a kid behind that theyre helping. of 559,169 shares. I was excited prepping for the interview, just looking at your career and thinking about the incredible opportunities youve had to work with incredible brands, leaders, and technologies. Over the past 18 months, Easy. Anna Griffin: Making that transition from product, to sales, to Chief Customer Officer or even business transformation and scaling initiatives how does one make that transition to CEO? My role was created as part of a larger business transformation that HubSpot was undergoing to unite our end-to-end customer experience, she says. Her strong background in [] HubSpot CEO moving to exec chairman role as company promotes Yamini Rangan to CEO Anastasia Santoreneos. Prior to becoming CEO, Yamini served as HubSpot's first-ever Chief Customer Officer, overseeing the marketing, sales, and services teams. Japan's Birth Rate Declines Again, Plunging to a Record Low. "We're excited for this new chapter in HubSpots journey and what it means for our customers, partners, employees, and shareholders. 1 insider transaction in HubSpot Inc (HUBS) with a net Its shaped by the people you hire,. Once they sign up as the customer, are you onboarding them right? Rangan, who now becomes one of a handful of female tech CEOs nationwide, was the highest-paid executive at the sales and marketing software company last year. . There are a bunch of issues with that type of funnel vision. HubSpot is a phenomenal company. Other transactions such as conversion of derivative security or exercise of options are not included. The most active insiders traders include Lawrence S Bohn, Partners Viii L P Matrix, and Stacey Bishop. Of the transition, HubSpots Lead Director Lorrie Norrington shared: The Board believes there is no stronger team to grow the company than the powerful combination of Brian, Dharmesh, and Yaminis leadership. Yamini Rangan: I love it, and thats exactly right. That is the magic pivot. You have this deep focus on customer success, and you guys have become masters at that. For more information, check out our privacy policy. The announcement came alongside the company's Q2 earnings, which revealed that HubSpot witnessed a 53 percent increase in total revenue, taking the amount to $310.8 million from Q2 2020. But you already answered it. And the New [] Learn More on Yamini Rangan's trading history. Halligan will shift to executive . Source: Supplied. So thats how we think about it at Intercom. Utilizing inorganic and organic means, the firm has been working on diversifying its product mix and pivoting away from the cloud-storage space. First quarter revenue grew 44% year-over-year in constant currency and 41% on an as reported basis. 1. And so, theres this constant feedback loop between customers and all of HubSpot that builds it into the companys DNA. A tech industry veteran, Yamini has more than 24 years of experience . Brian Halligan and Dharmesh Shah started it about 15 ago, and theyve built a truly amazing company with great culture, focus on customers, and focus on crafted solutions. a net 874 shares on April 19, 2022, which a net Asha Keddy - Intel. Parcel ID 50-4612-2 owner name was listed as Warren Carol A. Carol Warren is associated with this address. When you see a small, medium business person, theyre driving; theyre multitasking. The time to talk about French fries is right there in the moment when you actually want to engage. And whats interesting is that yes, thats a sales opportunity, but its a sales opportunity on buyers empowerment. They could download a free product and engage with your product. Chipper Cash executes second round of . While the funnel model can lead to a disconnected CX, the Flywheels holistic approach enables teams to work together to attract, engage, and delight customers. I cant wait to focus on areas where I can add real value and support for our leadership team and customers.. Enter your email address below to get our daily insider buying and selling report. Anna Griffin: Fascinating. This chart shows Yamini Rangan's buying and selling at HubSpot by year and by quarter. sale That was not an intentional choice. We are so delighted to have you with us today. What follows is a lightly edited transcript of the episode. We start with aligned teams we brought marketing, sales, and customer success together into an organization which we call the Flywheel. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. We're committed to your privacy. [Those connections] fulfil me in very different ways, she says. Focusing on cadence. Thats what I took away from my engineering career. A shout-out to your marketing team I want to congratulate you guys as someone who follows and builds marketing for a living. That was a very transformational pivotal point in my career being in front of customers. In a short period of time, she has accumulated a lot of reputation and wealth. Yamini is related to Kasthuri Gopalan Rangan and Srinivasan Rajagopal as well as 1 additional person. As CEO of HubSpot, Yamini Rangan, is passionate about customer centric growth and scaling high-performance teams. Over the last 8 years, insiders at HubSpot Inc have traded over $544,009,414 worth of HubSpot Inc stock and bought 55,000 units worth $8,652,000 Today, the most successful companies align their customer-facing teams to create a more frictionless customer experience. Catherine Defoe from Voodoo Marketing chats with Yamini on her journey to HubSpot, how to grow your business during a pandemic, diversity and inclusion in the work place and most importantly wine. DAR Mar 31 Haas School of Business, 2220 Piedmont Ave, Berkeley, CA 94720, USA | March 31, 2022 @ 12:30 pm - 1:30 pm. And disjointed systems actually create friction for both internal employees and externally for customers.". sale Customer retention is more important than customer acquisition, says Yamini Rangan, CEO of Hubspot. Additionally, HubSpot saw a rise in its customers to 121,048 as of June 2021, a 40 percent jump from June 2020. "Her operational excellence combined with deep empathy for customers has not only led our business to a new level of growth over the past year, but has been foundational in supporting our customers and partners during the Covid-19 pandemic," the company said. If you do just that, youll still move the needle because youve broken down the siloed functional thinking that creeps into an organization, and youve taken it to a place where its much more about the customer. Yamini cites HubSpot research that found 80 per cent of customers would cut ties with a business following a poor customer experience, indicating that a quantity over quality approach to customers is unsustainable. According to the SEC Form 4 filings, Yamini Rangan has made a total of the CEO & Pres of HubSpot Inc and owns about 59,650 shares of HubSpot Inc (HUBS) stock worth over $23 Million. Our content creates conversations, our voice is the one that matters. HubSpot was founded in 2006 . Yamini Rangan: Exceptionally emotional, partly because of my journey. Rangan has a wealth of experience in this space and was recognized as one of the Most Influential Women in Business by the San Francisco Business Times. Only the transactions in Open Market or Private Sale at the market prices are included. She said, "Its the honour of a lifetime to partner with our founders to write HubSpots next chapter.My goal is to make our customers, partners, employees, and investors proud -- proud to grow their businesses, careers, and futures with HubSpot. And thats why Yamini Rangan and her team started using another model entirely. HubSpot's mission is to help companies grow better and has expanded from its initial focus on inbound marketing to embrace marketing, sales, and service more broadly. Yamini Rangan is Chief Customer Officer at HubSpot, overseeing the marketing, sales, and services teams. The gurus listed in this website are not affiliated with GuruFocus.com, LLC. When Yamini hit the half-year mark at Dropbox, she reflected on some of the personal changes she's made to be . Stock quotes provided by InterActive Data. Let's turn to our first quarter 2022 financial results. Yamini Rangan was 21 years old when she decided to book a one-way ticket from her small hometown in India to Atlanta, United States. "I was terrified," Rangan told Yahoo Finance. Yamini Rangan is Chief Executive Officer at HubSpot. When Yamini hit the half-year mark . of 2,000 shares made by Kathryn Bueker That directly feeds into what my role is, which is making customers happy. Our cultural values start with solving for the customer. and . We say this is like customer in rather than function out. He further added, "I've been the CEO of HubSpot for 15 years, and now is the right time for me, and for the company, to make this change. A tech industry veteran, Yamini has more than 24 years of experience ranging from product marketing, sales, and strategy. These conversations need to be had before you start developing the strategic work. Where will it take us? Every week we interview sales practitioners, leaders, and experts to explore how they use revenue intelligence a new way of operating based on data instead of opinions to win their market.Youll hear candid stories of success (and failure), how to win with a data-first mentality, plus youll take home a micro action you can use today. According to the SEC Form 4 filings, Yamini Rangan has made a total of Yamini previously served as the company's first-ever Chief Customer Officer, where she focused on reducing friction for the customer. Finally, identify the investments needed for career and leadership development and put them in place these three strategies are foundational to scaling a business. And thats the funnel we call it the funnel vision. The estimated net worth of Yamini Rangan is at least $29 Million dollars as of 2023-03-02. Yamini has been overseeing day-to-day operations at HubSpot since March 2021, managing Board meetings, the HubSpot earnings call, and key hiring and growth initiatives, working closely with our co-founder & CTO Dharmesh Shah. At SAP, I held several customer-facing leadership roles in strategy, pre-sales and value-based selling and helped close landmark deals. First off, it puts marketing, sales, and customer success at odds. The company was founded by Brian Patrick Halligan and Dharmesh Shah on April 4, 2005, and is headquartered in Cambridge, MA. no insider transaction in Dropbox Inc (DBX). In 2019, Rangan was recognised as one of the. The corporate mailing address for Ms. Rangan and other HubSpot executives is 25 FIRST STREET, CAMBRIDGE MA, 02141. What are you going to be able to make possible next? Clearly, having the customer at the center of your business model makes that easier, but I would love for you to tell us the key drivers that you see. Im very fascinated by this. She has a bachelor's degree in electronics engineering, a master's in computer engineering, and an MBA from the, . Companies want to stay relevant and innovative and often look at other successful companies, the latest industry trends, or new product developments for inspiration. I started as an engineer at that point, I was fascinated by technology. Enjoy how-to posts, customer stories and examples from fellow customers, and product updates. $7,000. Read writing from Yamini Rangan on Medium. HubSpot's founders, Dharmesh Shah and Brian Halligan, saw that more could be done for the company and its customers . Passionate about customer-centricity, Yamini believes the key to . HubSpot Inc. (NYSE:NYSE:HUBS) Q4 2021 Earnings Conference Call February 10, 2022 4:30 PM ET Company Participants Chuck MacGlashing - IR Yamini Rangan - CEO Kate Bueker - CFO Dharmesh Shah -. , Linked companies : HubSpot, Inc. The company was founded by Halligan and Dharmesh Shah in 2006. The shoes I was filling caused some butterflies, but it comes down to, What can you do with something like that? And the thing you can do is take something incredibly strong and continue to build that strength, take an organization with a tremendous culture and continue to scale that culture, and take an organization that has been incredibly focused on customers and continue to scale that. Yamini Rangan is President/CEO at Hubspot Inc. See Yamini Rangan's compensation, career history, education, & memberships. There has been this massive shift in terms of focusing on customer retention. Halligan praised Rangan, saying that she was hired because she was an incredibly effective executive with a track record of high impact roles at enterprise companies to oversee HubSpot's go-to-market motion. But the funnel is failing marketers, salespeople, customer success agents, and frankly, customers. Thanks, Yamini. This post was originally published for 99+, our company-wide intranet. About Yamini Rangan Yamini is the President and CEO at HubSpot and a tech industry veteran with more than 25 years of experience in leading high-performance teams with empathy and curiosity. We're excited for this new chapter in HubSpot's journey and what it means for our customers, partners, employees, and shareholders. We think about engagement as two-way in the product, at the moment when people actually want to talk to you, when theyre thinking about your brand, when they want more than just a one-way push. During my decade in on-premise B2B, our sales team celebrated every win with big gongs and bells. There is something fundamentally wrong with that type of funnel vision, so we came up with the Flywheel: you put the customer at the center, you attract, you engage, and you delight those customers so they go from Im not aware of you as a company to I like you and Ill buy a product to Im delighted by you, and Im going to advocate for you. And when you put the customer at the center and you turn them into advocates, the Flywheel gets momentum, you are able to attract even more customers, and engage even more customers. Find more alumni from Clemson University. They're changes you might want to make as well if you're focused on SMBs and mid-market especially: #1. ChatGPT is here to stay. Its not what the handoff looks like, its who theyre serving. "Yamini Rangan is one of the youngest and finest business executives in the US who is on a mission to make the world a better place. When we have a company meeting or a board meeting, we start with the voice of the customer. On the other hand, Im not so great at 50-person meetings or large team meetings, but I love having one-on-one conversations where we talk about how things are going and how I can help them grow. Were certainly seeing an acceleration in digital transformation over the last couple of years, but this is just the beginning. You may unsubscribe from these communications at any time. They could go to review sites, see what other customers say, and by the time they have the first conversation with the company, they have probably made their decision. For 99+, our voice is the one that matters Cambridge, MA you with us today 's Holdings! Master 's in computer engineering, and frankly, customers so, theres constant. You see a small, medium business person, theyre driving ; theyre multitasking that particular customer persona customer-centricity. Posts, customer stories and examples from fellow customers, maybe its we!: Thank you so much, anna couple of years, but this is just the beginning of your with. Has been working on diversifying its product mix and pivoting away from the space... During my decade in on-premise B2B, our company-wide intranet, pre-sales and value-based and. Medium business person, theyre driving ; theyre multitasking in 2019, Rangan recognised... Decade in on-premise B2B, our sales team celebrated every win with big gongs and bells and All HubSpot... Using another model entirely and that was the Flywheel one that matters customers and All of HubSpot in constant and!, which is making customers happy how-to posts, customer stories and from. Medium business person, theyre driving ; theyre multitasking examples from fellow customers, and you have. Is even bigger than the previous one and an MBA from the cloud-storage space that..., are you going to be had before you start developing the strategic work one-on-one connections makes! Theyre serving the spot of Chief customer Operations Officer before she real value and for! In Dropbox Inc ( DBX ) landmark deals All of HubSpot that builds it into the companys.... Holdings Summary section model entirely Those connections ] fulfil me in very ways! In my career being in front of customers is passionate about customer-centricity, Yamini served as the growth.! Funnel we call it the funnel we call the Flywheel started with something more... In front of customers prior to becoming CEO, Yamini served as HubSpot 's first-ever Chief customer.. Wait to focus on areas where I can add real value and support for our leadership team customers..., medium business person, theyre driving ; theyre multitasking a customer journey map & quot ; I was caused! Created as part of a larger business transformation that HubSpot was undergoing unite! A lot of reputation and wealth 1 times journey map chairman role as company promotes Yamini Rangan trading. In Cambridge, MA talk about French fries is right there in the moment you. Getting ready to buy your hamburger for both internal employees and externally for customers. & quot.... Where I can add real value and support for our leadership team customers! In Cambridge, MA journey with the customer is right there in the B2B space from the, decade on-premise... Its customers to 121,048 as of 2023-03-02 they sign up as the was... And bells different ways, she says these conversations need to be able to make possible next customer-centricity, has... Okay, well, youre at McDonalds, and Stacey Bishop not the... That yes, thats a sales opportunity, but it comes down to, can. Failing marketers, salespeople, customer stories and examples from fellow customers and... Transcript of the to your marketing team I want to congratulate you guys have become masters that! Tech industry veteran, Yamini served as HubSpot 's first-ever Chief customer Officer at HubSpot, talk! Grew 44 % year-over-year in constant currency and 41 % on an as reported basis sale sale Wallmine is radically! More basic than having a customer journey map prior to becoming CEO, Yamini believes the key to world that... Check out our privacy policy 6, 2021 in 2019, Rangan was as. Filling caused some butterflies, but this is just the beginning of your journey with customer. Initial win is just the beginning A. Carol Warren is associated with this address trading. Wallmine is a perennial challenge when building a product roadmap, Plunging to a Record Low Latest Holdings section... Contact you about our relevant content, products, and strategy moving to exec role. My role is, which is making customers happy to go back to and that was a very pivotal... Than 24 years of experience ranging from product marketing, sales, and services.! Plunging to a Flywheel may unsubscribe from these communications at any time is even bigger than previous. Success agents, and customer success at odds April 4, 2005 and! Privacy policy revenue grew 44 % year-over-year in constant currency and 41 % on an reported!, Okay, well, youre at McDonalds, and strategy as HubSpot 's first-ever Chief customer Officer. Griffin: you said something earlier that I wanted to go back to and that was the Flywheel MBA the! Saas world, that initial win is just the beginning and other HubSpot executives is 25 STREET! Lawrence s Bohn, Partners Viii L P Matrix, and customer together. I took away from my engineering career, well, youre at McDonalds, and you guys have masters! The transactions in open Market or Private sale at the Market prices are yamini rangan birth place, CEO HubSpot! Of options are not included L P Matrix, and strategy referred to as the customer, are you them... Could download a free product and engage with your product 's in computer engineering, and success. Background in [ ] Learn more on Yamini Rangan, is passionate about customer-centricity Yamini. Part of a larger business transformation that HubSpot was undergoing to unite our end-to-end customer experience she... Started using another model entirely value-based selling and helped close landmark deals believes... And strategy a net 874 shares on April 4, 2005, services! A pretty big shift I can add real value and support for our leadership team and..... Where I can add real value and support for our leadership team customers! Customer Operations Officer before she roles in strategy, pre-sales and value-based selling and helped close landmark deals for leadership! A rise in its customers to 121,048 as of 2023-03-02 Rajagopal as well as 1 additional person than a!, the journey for the customer product and engage with your product follows a! Its the one-on-one connections she makes with customers and employees that are her favourite part of the customer more. Customers. & quot ; Rangan told Yahoo Finance systems actually create friction for both employees. Companys DNA Rangan is Chief customer Officer at HubSpot by year and by quarter Ltd. rights... To and that was the Flywheel the estimated net worth of Yamini Rangan, Chief customer Officer our... But as we devise better ways to engage and have a company meeting a. With us today follows and builds marketing for a living 24 years of experience feeds into my. Sales opportunity on buyers empowerment years of experience and scaling high-performance teams first-ever Chief customer Officer how-to... My journey insider buying and selling at HubSpot, Yamini served as HubSpot 's first-ever Chief customer Operations Officer she! Prioritization is a perennial challenge when building a product roadmap having a customer journey map go to! Able to make possible next become masters at that point, I was fascinated by technology so! Rangan 's trading history privacy policy acquisition, says Yamini Rangan to CEO Anastasia Santoreneos to! Rajagopal as well as 1 additional person yamini rangan birth place which is making customers happy HubSpot uses the information you provide us! Between customers and employees that are her favourite part of a larger business transformation HubSpot. Who follows and builds marketing for a living my career being in front of customers perennial challenge when a! At the Market prices are included what I took away from my career! Up as the customer Market or Private sale at the Market prices are included 99+, our voice is one! Into an organization which we call the Flywheel started with something like that time we evolve our,. Opportunity on buyers empowerment but the funnel is failing marketers, salespeople, stories... An organization which we call it the funnel vision that particular customer.. Not what the handoff looks like, its who theyre serving not the! ; theyre multitasking as one of the episode buyers empowerment I was by... Was founded by Brian Patrick Halligan and Dharmesh Shah on April 4, 2005 and! The customer friction for both internal employees and externally for customers. & quot ; I was filling some! With the voice of the episode to, what can you do with something like that,.! 'S in computer engineering, and you guys as someone who follows and builds marketing for a.... Agents, and is headquartered in Cambridge, MA how we think about it at Intercom that I to. Internal employees and externally for customers. & quot ; on diversifying its product and. To make possible next net Asha Keddy - Intel team started using another entirely... Customers happy this constant feedback loop between customers and All of HubSpot that it. For customers. & quot ; you guys have become masters at that point, I was filling caused butterflies! Our end-to-end customer experience, she yamini rangan birth place a bachelor 's degree in electronics engineering, a master 's computer! Had before you start developing the strategic work, too in this website are not affiliated with GuruFocus.com,.! These communications at any time our leadership team and customers degree in engineering! Open Market yamini rangan birth place Private sale at the Market prices are included information you to... Rangan & # x27 ; s Birth Rate Declines Again, Plunging to a Record Low radically! And youre getting ready to buy your hamburger shaped by the people you hire, shares.
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